Yallo Reviews: Are the Sunrise-Owned Mobile Plans Actually Any Good?

We rate Yallo 4.2 out of 5, which makes it an established name on the Swiss mobile market. It runs on the Sunrise network. Its strengths are 5G coverage and generous roaming deals, which often include very competitive data options for trips around Europe.

The model has shifted a little, though. Yallo used to focus firmly on plans with no minimum term, but some options with a 24-month commitment are now back. Keep that small loss of flexibility in mind when you decide. Even so, Yallo remains a safe choice: a modern, 100 per cent digital provider with a strong presence in Switzerland, offering reliable service to anyone who cares about value for money.

No, the Yallo network is not throttled. It runs on 100 per cent Sunrise infrastructure. The brand also points out that the Sunrise network won an award as best 5G network in tests by the trade magazine Connect.

5G is included as standard. The base speed is capped at 300 Mbit/s, however, and up to 2 Gbit/s is only available with an extra option. That is more than enough for streaming, video calls, tethering or everyday use.

True to its "Smart Cost" model, Yallo relies on self-service. With the "My yallo" app you can manage your usage, roaming and bills yourself in a few taps.

When it comes to personal support, the service has two sides. Digital support is free: online chat and WhatsApp work well for common questions and usually sort them out quickly.

The phone hotline, on the other hand, is the weak spot. Without a premium plan, a call to technical support costs CHF 1.50 per call. Users also often complain about waiting times and a pushy sales approach.

Verdict: Yallo is a perfect fit if you like to sort things out yourself and feel at home online. Steer clear if free, old-fashioned phone support is a must for you.

The strengths

Yallo scores first with ultra-aggressive promotions: the low-price deals come around very often and are frequently among the cheapest in Switzerland. Behind them sits the high-quality Sunrise 5G network, a solid and well-regarded infrastructure. 5G is included as standard, and the speed is more than enough for everyday use. You also get plenty of contractual freedom, as many mobile plans come with no minimum term at all. Everything runs as a 100% digital experience, simple, smooth and efficient for customers who like to be in the driving seat. And if you travel regularly, you will often find very good prices and options for use abroad.

The weaknesses

Cancelling is less pleasant: you cannot do it by email or a simple letter. A strict notice period of 2 months also applies, and it must end on the last day of a month. The base speed is throttled to 300 Mbit/s unless you book a speed option. Roaming outside your plan's zone gets expensive: extra data options beyond the included zones can push your bill up fast. And on support, outside the chat the customer service is harder to reach, and phone assistance costs extra by default.

Check the contract term of every plan before you sign up. Some special offers are only available with a 24-month term, so take a careful look when ordering from Yallo.

There is one important point about cancelling: the notice period is two months to the end of a month. Yallo also does not accept cancellations by email or post. You must go through the dedicated cancellation hotline or the Yallo chat.

Yallo: popular with many, but criticised online

The 1.5 out of 5 stars on Trustpilot should be taken seriously. If you have faced an unexpected price rise, a complicated cancellation or a hotline that is hard to reach, your annoyance is justified. Such mishaps are very frustrating for those affected, but they do happen with any provider that has many customers. Online platforms also tend to attract complaints, because people go there looking for help or a hearing. The picture therefore does not show the whole experience. The structural weaknesses are the hard-to-reach, paid hotline and the strict cancellation process, while smaller frictions are part of everyday life.

At its core, Yallo offers a simple deal: aggressive prices and excellent network quality (Sunrise) in exchange for 100 per cent digital account management. Self-reliant users handle everything smoothly through the "My yallo" app. Even if the model sometimes comes with a return to 24-month terms or customer support that is harder to reach, the offer stays highly competitive on price. So read the criticism online carefully and check whether the points raised matter to you.

Yallo is ideal for bargain hunters who want plenty of data, handy roaming in Europe and direct access to the Sunrise network without paying for a premium brand. It suits people who do everything themselves online. If easy cancellation by post and classic customer service matter to you, though, make sure you know exactly what you are signing up to before you choose Yallo.