Lidl Connect Reviews: Our Verdict on the Plans

With 4.2 out of 5 points, Lidl Connect is one of the most exciting price-busters on the Swiss mobile market. Its strength is quickly explained: you pay very little, yet still get unlimited calls and SMS across Switzerland and a solid network behind the scenes. On price, Lidl Connect scores 4.8 out of 5, one of the top results in our ranking.

The low price has a flip side, though. Roaming and customer service are not the brand's strong suits, and that is exactly where Lidl Connect loses points against pricier providers. If you mainly call and browse in Switzerland, you will barely notice. If you travel a lot or like talking to an adviser, read the details below carefully.

Lidl Connect builds no antennas of its own and uses the Salt infrastructure. That is part of the recipe for success: without a network of its own to run, a brand can set its prices much lower. For you, that means access to one of the three big Swiss mobile networks, with 4G and 5G in cities, suburbs and along the major transport routes.

Our network rating is 4.3 out of 5. For everyday browsing, streaming and video calls, performance in well-covered areas is perfectly adequate. In very remote regions, take a look at the Salt coverage map before you sign up.

Lidl Connect keeps its range deliberately simple. Our selection has three plans, all with unlimited calls and SMS in Switzerland, free activation and a one-month minimum term.

The plan at 9.90 CHF a month brings 12 GB of data in Switzerland but no roaming. It is an affordable choice for anyone who calls and browses at home and on the move within Switzerland.

The plan at 14.90 CHF a month offers unlimited data in Switzerland and roaming in Europe with 1 GB of data. Calls made from abroad are not included.

The plan at 34.90 CHF a month also has unlimited data in Switzerland, plus roaming in Europe with 5 GB of data and 300 minutes of calls. It gives you the most room to travel.

Prices are updated regularly. Before signing up, always check the current offer directly with the provider.

Roaming is where the gap to the big brands shows most clearly. The cheapest plan includes no roaming at all. The other two offer roaming in Europe, but with limited data: 1 GB on the middle plan, 5 GB on the most expensive. If you want to be online constantly abroad, you will hit the limit quickly.

Our roaming score of 3.7 out of 5 reflects exactly that. For weekend trips and short holidays in Europe the offer is enough. For long trips, business travel or travel outside Europe, there are better alternatives with larger roaming packages.

As with many low-cost providers, Lidl Connect puts self-service first. You can sort most things out online without waiting for an adviser. That keeps costs down and works well if you would rather manage your mobile plan yourself anyway.

At 3.4 out of 5 points, the customer service score is modest compared with the rest of the offer. If you prefer personal advice when you have questions, providers with their own shops or a more developed helpline will be more comfortable. It is best to check the current ways to get in touch on the Lidl Connect website before you sign up.

On the plans in our selection, the minimum term is just one month. That is a clear plus: you can try Lidl Connect without tying yourself in for 12 or 24 months. If it does not suit you, simply switch again. No drama.

Still, read the cancellation terms carefully before signing up and plan your cancellation in good time. You can usually keep your number when you change provider.

The strengths:

Above all, prices are very low: plans start at 9.90 CHF a month, and the price rating hits the top score of 4.8 out of 5. Unlimited calls and SMS across Switzerland are included in every plan in the selection. Then there is the solid Salt network, giving access to one of the big Swiss mobile networks. The minimum term is a short one month, so you are not tied in for long. And activation is free: none of the plans in the selection carries an activation fee.

The weaknesses:

Roaming is limited: the cheapest plan does not include it at all, and the others only with a small data allowance. Customer service is weaker, and at 3.4 out of 5 it is the lowest score in the Lidl Connect ranking. The choice is small, with only a few plans that differ mainly in data and roaming. And because Lidl Connect has no network of its own, the brand depends on the Salt infrastructure.

Lidl Connect suits you if you mostly call and browse in Switzerland and want to pay as little as possible while doing so. That includes students, working people on a tight budget, second phones and anyone looking for a simple plan with no frills. If you want it cheap, this is the place.

The offer is less suitable for frequent travellers, for users with big roaming needs and for anyone who values personal advice in a shop. Providers such as Swisscom or Sunrise are the better choice here.

Lidl Connect is a strong price-buster for everyday life in Switzerland. You get unlimited calls and SMS, a solid Salt network, a short minimum term and very low prices. In return you accept limited roaming and no-frills customer service. If price matters more to you than comfort, it is worth giving Lidl Connect a serious comparison.